Information Governance – Level 2

Location: Ella’s Homecare Training Centre, West Hampstead
Delivery: Face-to-Face / Onsite (Same-Day Delivery)
Accreditation: CPD Certified

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Course Overview

In the home care sector, we handle some of the most sensitive personal data imaginable. At Ella’s Homecare, we believe that protecting a service user’s information is as vital as protecting their physical safety. The Information Governance module provides you with a clear understanding of legal requirements, such as GDPR and the Data Protection Act, ensuring you handle records with the highest level of confidentiality and integrity.

Delivered at our dedicated Training Centre, this course translates complex data laws into simple, everyday actions that protect both you and the service users you support.

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Training Efficiency & Logistics

We provide streamlined compliance training to keep you up-to-date without the hassle:

• Same-Day Delivery: Complete your full Information Governance certification in one focused, face-to-face session.
• 3 to 4 Courses Per Day: Efficiently stack this module with others like Safeguarding or General Care to maximize your professional development day.
• Focused Learning Groups: We limit sessions to 10 learners per day. This allows for detailed discussions on real-world scenarios, such as managing paper records in a service user’s home or using digital care apps.

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Certification & Trust

Our certificates serve as a verified mark of professional conduct:

• 3-Year Validity: All Information Governance certificates are valid for 3 years from the date of issue.
• QR Code Validation: Every certificate features a unique QR code. This allows employers or CQC inspectors to verify your training instantly, ensuring you are compliant with modern data protection standards.

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What You Will Learn

This module covers the “Golden Rules” of data handling in a healthcare environment:

• The Data Protection Act & GDPR: Understanding the core principles of the law and how they apply to social care.
• The Caldicott Principles: Mastering the 8 principles used to ensure patient-identifiable information is kept confidential and shared appropriately.
• Safe Record Keeping: Best practices for documenting care visits—whether on paper or via digital platforms—ensuring accuracy and privacy.
• Confidentiality vs. Safeguarding: Learning when it is legally necessary to share information to prevent harm, and how to do so safely.
• Cyber Security Awareness: Spotting phishing attempts and the importance of secure passwords when using company devices.
• Breach Management: What to do if information is lost, stolen, or shared accidentally.

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Why Train at Ella’s Homecare Training Centre?

As the premier destination for care training in West Hampstead, we offer a practical approach to digital safety:

• Real-World Application: We focus on the specific challenges of “mobile” working—how to keep data safe while traveling between service users’ homes.
• Interactive Scenarios: Work through “What would you do?” cases to build your confidence in making data-sharing decisions.
• Unrivalled Professionalism: Training face-to-face at our Centre ensures you uphold the reputation for excellence and trust that Ella’s Homecare is known for.