Our professional carers provide both care and companionship to clients. We have a stringent recruitment and training process with only 5% of applicants joining the team. Our ethos is simple: better treated carers leads to better care.

They are the missing piece in your care journey, allowing you to relax in the comfort that everything is in place.

Our recruitment and training team do all the necessary safety checks and training- giving you peace of mind.

• First-class training programme
• Rigorous safe checks
• Excellent spoken and written English
• Ability prepare and cook nutritious meals
• Policies + procedures overseen by Ella's homecare
• DBS checked
• 24/7 access to our care managemen team
• Public Liability Insurance included   
• COVID-19 trained

If you have a long term medical condition that requires substantial continuing health care at home, then you may be entitled to have your home care costs paid for by the NHS.

You must be over 18 years of age and have a primary health need. This means your main need for home care and support must be due to your health. If you are assessed as needing continuing healthcare then, as with other NHS services, the care you receive will be free. Unlike social care it will not be dependent on your ability to pay.

In practice it is often difficult to judge whether a person’s need for home care and support is because they have a primary health care need. For example, many people with dementia are not eligible.

The first step is to ask for an assessment by a health professional or social worker. They will using a short screening tool to see if you may qualify for NHS continuing healthcare. If this suggests you may be eligible, they will refer you for a full assessment using a decision support tool.

You and your family will be fully involved in this assessment alongside other professionals related to your health care and support. You will be able to see a copy of the decision support tool and the assessment questions that you will discuss together. You will receive a letter confirming the decision.

If you are entitled to care and support funded by the local authority, you may receive a direct payment or a personal budget. The advantage of these types of payments is that you have more choice and control over the services you use.

Direct payments are cash payments to cover the cost of services that you have been assessed as needing. You can use these to directly employ your own personal assistant or to buy services from a registered care provider such as Ella's Homecare

Personal budgets refer to an allocated amount which you can either take as a direct payment or ask the council to buy home care services on your behalf

If you care for someone, you can have an assessment to see what might help make your life easier. This is called a carer's assessment.

It might recommend things like:

• someone to take over caring so you can take a break
• gym membership and exercise classes to relieve stress
• help with taxi fares if you don't drive
• help with gardening and housework
• training how to lift safely
• putting you in touch with local support groups so you have people to talk to
• advice about benefits for carers

A carer's assessment is free and anyone over 18 can ask for one.

It's separate from the needs assessment the person you care for might have, but you can ask to have them both done at the same time.

1. Every two weeks we will send you an invoice. This is a request for payment for the care and support you have received.  We can send your invoice by post or email. Let us know which you would prefer by contacting a member of the Ella's Homecare team.

You choose how you would prefer to pay for your care and support:

• Set up a standing order
• Make a payment by debit or credit card over the phone
• Transfer the payment electronically  
• Send us a cheque